All Systems Operational

Uptime over the past 90 days. View historical uptime.
Production Applications Operational
Candidate Portal Operational
90 days ago
100.0 % uptime
Today
HCM Application Operational
90 days ago
100.0 % uptime
Today
Mobile App - iOS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 2, 2026
Scheduled database maintenance – North Virgnia (Prudential)
Completed - The scheduled maintenance has been completed.
May 2, 08:59 UTC
Update - The planned RDS database change has been rolled back due to a cache native issue encountered during execution. We have decided not to proceed further with this change window.

Post-validation completed — application login verified and all checks passed. System is stable.

RCA in progress. Next change window to be scheduled.
May 2, 08:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 06:00 UTC
Scheduled - We are performing a scheduled Database upgrade in the North Virgnia (Prudential) on Saturday 02 May 2026. During this window, clayHR Application will be unavailable from 06:00 to 09:00 UTC. All other regions remain unaffected. Services will resume automatically once maintenance is complete
Apr 27, 06:37 UTC
May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026
Login Issues in Singapore Region Due to Authentication Server Communication Failure
Resolved - ClayHR customers in the Singapore region experienced login issues due to a disruption in the secure communication channel between the authentication server and the application server. The application servers and database remained healthy throughout the incident; however, because the login flow depends on this secure channel, new login attempts were unable to complete. Users who were already logged into the system were not affected and could continue using the application without disruption. Our engineering team identified the broken secure communication link, restored the link between the authentication and application servers, and verified login flows were functioning correctly across the stack.
Apr 27, 00:15 UTC
Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026
Silent System Upgrade Caused Application Inconsistency Across Multiple Stacks
Resolved - A scheduled silent system upgrade was performed on multiple ClayHR stacks. Silent upgrades are designed to be deployed with zero downtime; however, in this instance the application entered an inconsistent state following the upgrade. The issue did not surface immediately — it took a few hours for the symptoms to manifest across affected stacks, after which our engineering team identified the root cause and worked to restore normal application behavior. During the period of inconsistency, some users may have experienced unexpected behavior or errors while using the application. We apologize for the inconvenience caused and appreciate your patience while we worked to fully stabilize the affected stacks.
Apr 20, 19:00 UTC
Apr 19, 2026
Scheduled database maintenance – Asia Pacific (Singapore)
Completed - The scheduled maintenance has been completed.
Apr 19, 08:38 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 19, 08:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 05:57 UTC
Scheduled - We are performing a scheduled Database upgrade in the Asia Pacific (Singapore) on Sunday, 19 April 2026. During this window, clayHR Application will be unavailable from 06:00 to 09:00 UTC (14:00 – 17:00 SGT). All other regions remain unaffected. Services will resume automatically once maintenance is complete.
Apr 15, 05:32 UTC
Apr 18, 2026
Scheduled database maintenance – Europe (Stockholm)
Completed - The scheduled maintenance has been completed.
Apr 18, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 05:56 UTC
Scheduled - We are performing a scheduled Database upgrade in the Europe (Stockholm) on Saturday, 18 April 2026. During this window clayHR will be unavailable from 06:00 to 09:00 UTC. All other regions remain unaffected. Services will resume automatically once maintenance is complete.
Apr 13, 10:31 UTC
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